Esper Software Off Campus Drive:-

Esper Software is hiring candidates for the role of Technical Support Engineer for the Bengaluru, Karnataka, India location. The complete details about Esper Software Off Campus Drive are as follows.

Company Name:- Esper Software

Job Position:- Technical Support Engineer

Job Location:- Bengaluru, Karnataka, India

Salary Package:- As per Company standards

Job Type:- Full Time – Hybrid

Required Qualifications & Skills:-

  • Knowledge on SaaS product support which has a cloud console -preferably in the mobility space.
  • Experience on Mobile Device Platforms (Android)Worked on log collection and analyzing tools.
  • Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce.
  • Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy.
  • 1-3 years of work experience in the customer experience/support space.
  • Ability to work independently and make decisions.
  • Must possess strong communication skills in English, both written and verbal.
  • Demonstrated ability to manage multiple priorities.
  • High attention to detail.
  • Passion for resolving customer issues.

Roles & Responsibilities:-

  • Provide telephone and email based technical support for our customers who have implemented Esper, responding to and resolving customer issues in a timely fashion.
  • Collect the required details for the issues reported by customers, Diagnose / Investigate, and solve application queries and answer customer questions.
  • Provide superior customer service in regards to our Mobile Device Management SolutionsAble to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
  • Endeavor to respond to all customer requests in a timely manner while improving customer experienceUse various devices to reproduce customer environments in order to troubleshoot issues further.
  • Communicate with internal product support teams to resolve product issues.
  • Flexible to work in different shifts.

Esper Software Off Campus Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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