Iron Mountain Off Campus Drive:-

Iron Mountain is hiring candidates for the role of Associate for the Bangalore, India location. The complete details about Iron Mountain Off Campus Drive are as follows.

Company Name:- Iron Mountain

Job Position:- Associate

Job Locations:- Bangalore, India

Salary Package:- As per Company standards

Requisition ID:- J0059316

Category:- Customer Support

Qualification Required:-

  • Any Graduate with experience in BPO sector especially in calls handling process. Freshers can also apply, or experienced candidates upto 5 Years of experience.

Job Description & Responsibilities:-

This position is responsible for providing prompt and professional customer support by enriching all requests coming from customers & internal stakeholder’s enquiries at first contact to its respective departments in a professional and courteous manner. Ensure customers & internal stakeholder’s requirements are resolved in accordance with service level agreements and performance metrics.

  • The position will be supporting internal and external customers with excellent customer service to uphold division policies and procedures.
  • Examine all relevant information\ inquiry received through calls, email/fax from customer/internal stakeholders and use critical thinking to identify the type/category and skillset it should go to for resolution within Iron Mountain and concerned vendors.
  • Attention to detail needed while reviewing and enrichment of each customer request
  • Communicate effectively with company employees regarding proper required information and instructing them on proper procedures
  • Maintain records for customer interaction, recording details including the actions taken on every request

Iron Mountain Off Campus Drive Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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