Tesco Group Off Campus Drive:-
Tesco Group is hiring candidates for the role of Systems Analyst for the Bengaluru, KA, India location. The complete details about Tesco Group Off Campus Drive are as follows.
Company Name:- Tesco Group
Job Position:- Systems Analyst
Job Locations:- Bengaluru, KA, India
Salary Package:- As per Company Standards
Required Qualification & Skills:-
- Good Server and Networking knowledge; Virtualisation; Cloud computing; ITIL knowledge and good communication skills.
Job Description & Responsibilities:-
- Basic knowledge of concepts related to Windows Servers; VMware; Networks; Storage; Databases and Cloud
- Has knowledge of standard monitoring tools like SCOM; Nagios; HP OneView; Splunk; Apps Dynamics for IT event and alert management
- Should be well-versed with ITIL concepts covering Incident Problem & Change Management
- Has prior experience with the usage of any established tool (like Service Centre; Zendesk; Service Now; Remedy) for handling tickets
- Applicant should be flexible to work in 24×7 shifts with rotational week offs
- Possesses excellent communication skills
- Act as first point of contact/escalation for any Infrastructure or application related issue reported via operational monitoring or a service / help desk.
- Record the investigations & findings accurately in ticketing tools for further reference.
- Prioritize issues based on impact and urgency transfer or escalate where required
- Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA
- Collaborate with colleagues within the team cross-functional teams vendors and infrastructure to resolve/escalate incidents/problems
- Retain ownership of the issues and keep stakeholders informed of the progress
- Identify patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround
- Identify and recommend process improvements where relevant
- Stay customer focused demonstrate empathy even when under pressure with clear and concise communications
- Keep up to date with technology and use this knowledge to improve resolution times
- Self-motivated team player & adaptable to new technology
- Possess knowledge of relevant SLA’s and their implications for support
- Seek to pass on knowledge to others and manage time efficiently
- Is self-driven proactive and has a passion for solving problems
Tesco Group Off Campus Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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