Capgemini Off Campus Drive 2024 (Capgemini Excellent): Capgemini Technology Services India Limited is scheduled to hire for Contact Support Group (CSG) for Any Degree/Diploma – 2024 Batch graduates. This opening from Capgemini is exclusively for Women Candidates. Interested and eligible candidates can apply online on or before 22 September 2024. The detailed eligibility criteria and application process are given below.
Capgemini Off Campus Drive 2024 (Capgemini Exceller):
| Job Role | Contact Support Group (CSG) |
| Job Category | Off-Campus |
| Qualification | Any Degree/Diploma |
| Experience | Freshers |
| Batch | 2024 |
| Salary/CTC | Rs. 3.25 LPA |
| Job Location | Coimbatore |
| Last Date | 22 September 2024 |
Detailed Eligibility – Capgemini Exceller:
Contact Support Group (CSG):
- Candidates must have completed any 3-year diploma/graduation in 2024 only
Desired Skills:
- Should have excellent communication and English-speaking skills
- Should have good interpersonal skills and the ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocating to any location and working night shifts
Job Description:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
- Probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Candidate should not have any backlog at the time of assessment and joining Capgemini
Note:
- This drive and these positions are currently open for Women Candidates only
- Candidates must have an active DigiLocker account and active mobile number linked with their Aadhar Number while applying for this job
Salary Break-up/Additional Info (Capgemini Exceller): Rs. 3.25 Lacs (3 LPA + 25k one-time incentive)
How to Apply for Capgemini Off Campus Drive 2024?
Interested and eligible candidates can apply for this drive (Capgemini Exceller) online by the following link latest by 22 September 2024 (11.59 PM)
To Apply: Capgemini Off Campus Drive 2024
Note:
- Only shortlisted candidates will be invited for the assessment/selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online